Start with an accurate diagnosis
A symptom alone rarely tells you whether an appliance should be replaced. A refrigerator that is not cooling, for example, may have a relatively contained airflow problem or a more involved sealed-system failure. The diagnosis changes the decision.
Before comparing repair and replacement, identify the failed component, the condition of the rest of the appliance and whether the needed part is available.
Consider the appliance as a whole
Age matters, but it is not the only factor. Consider prior repairs, rust or structural damage, door and tub condition, noise, control availability and whether the appliance still fits the household’s needs.
Built-in and high-end appliances can also have installation or cabinetry costs that make replacement more involved than the retail price suggests.
Compare the complete costs
A repair estimate should be compared with the total installed replacement cost, including delivery, removal, installation changes, accessories and taxes. The least expensive sticker price is not always the least expensive completed option.
A professional diagnosis gives you the information needed to make that comparison without guessing.
This information is general and is not a substitute for model-specific instructions or professional diagnosis. Stop using an appliance if there is a risk of fire, electrical shock, gas, flooding or injury.