This Privacy Policy explains how Meteor Appliance Repair, LLC (“Meteor Appliance Repair,” “we,” “us,” or “our”) collects, uses, shares and protects information when you use MeteorAR.com, request appliance-repair services, or communicate with us.
1. Information We Collect
We may collect your name, telephone number, email address, service and billing addresses, appliance information, appointment details, service history, estimates, invoices, payment status, and information you voluntarily provide. Payment-card information may be processed directly by third-party payment providers rather than stored by us.
2. Calls and Messages
We may retain calls, voicemail, text messages, emails and related communication records. Calls may be recorded for quality assurance, training, documentation and dispute resolution when required notice and consent are provided.
3. Website Information
We and our service providers may collect IP address, browser and device information, pages viewed, referral information and similar usage data through logs, cookies or analytics technologies.
4. How We Use Information
We use information to schedule and provide services; communicate about appointments, technician arrival, estimates, invoices and payments; maintain service records; provide support; prevent fraud; improve operations; and comply with legal obligations.
5. SMS Privacy and Consent
If you opt in, we may send service-related text messages. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is not shared with third parties or affiliates for their own marketing purposes. We do not sell or rent your SMS opt-in information.
6. When We Share Information
We may share information with providers that support business communications, scheduling and CRM systems, payment processing, website hosting, analytics, parts procurement, and other operational services. Website service-request submissions are processed by FormSubmit solely to forward the information to our business email inbox. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. Service providers may use information only as permitted by their agreements and applicable law.
7. Sale of Personal Information
We do not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms are defined by applicable California law.
8. Data Retention and Security
We retain information for legitimate business, warranty, accounting, dispute-resolution and legal purposes. We use reasonable administrative and technical safeguards, but no method of electronic storage or transmission is completely secure.
9. California Privacy Rights
Depending on applicable law, California residents may request access to, correction of, or deletion of certain personal information and may exercise other privacy rights. We will not discriminate against you for exercising applicable rights. Some information may be retained where permitted or required by law.
10. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Policy Changes
We may update this policy. The date above identifies the latest revision.
12. Contact
To ask a privacy question or submit a request, contact:
Meteor Appliance Repair, LLC
310 N. Indian Hill Blvd #33, Claremont, CA 91711
(909) 315-3090
service@meteorar.com